Tuesday, October 7th, 2014

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The pilot died! Or did he?

You and I need information whether it’s good or bad. Even with discouraging news we all “get through the moments” better with reliable data. Such is the lesson taught by an insightful Southwest Airlines pilot. This is a story I’ve told clients again and again.

Southwest is that little “pretend” Texas-based carrier according to a friend of mine who works for Delta, he believes Delta is a “real airline”. Southwest changed its industry. Many airlines in business when Southwest got started are no longer is business. And unlike some of its competition today, Southwest still makes money.

As we say in Texas, it’s my company plane!

Southwest Airlines has never had an onboard fatality. But years ago Southwest had a major situation.

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