October, 2014

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7 Factors of Employee Engagement… what managers really need to know!

manager talking to employeeManagers too often make the mistake of judging an employee’s level of engagement, and consequently their level of commitment, based on their own (the manager’s) yardstick of “normal”.   The problem is people are all different and from a non-clinical perspective, there is no such thing as normal.  Everyone is unique and has their own distinct style of intuitive behavior.  Note I said intuitive behavior, not learned behavior.  Let me suggest that you conside  intuitive behavior to be an individual’s internal yardstick of what is normal (for them).

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The Little Blue Card

know yourself - managementDavid never got his blue card.

David is my lifelong friend from childhood. He had it tough. One of a preacher’s nine kids, he always had to be perfect. David was never allowed to make decisions: they were always made for him. So when he grew up and left home, he made lousy decisions because he didn’t know how to make good ones.

David joined the army and was injured during training, hit on the head with the steel door of an army tank. He’s never been quite the same since. He also got mixed up in using drugs, and has been a real mess his whole adult life.

Years ago, David was admitted to a mental hospital in the beautiful and serene Napa Valley. I flew out to San Francisco, rented a car, and drove to Napa to visit David. This was one of the most powerful, yet upsetting and depressing weeks of my life.

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The pilot died! Or did he?

You and I need information whether it’s good or bad. Even with discouraging news we all “get through the moments” better with reliable data. Such is the lesson taught by an insightful Southwest Airlines pilot. This is a story I’ve told clients again and again.

Southwest is that little “pretend” Texas-based carrier according to a friend of mine who works for Delta, he believes Delta is a “real airline”. Southwest changed its industry. Many airlines in business when Southwest got started are no longer is business. And unlike some of its competition today, Southwest still makes money.

As we say in Texas, it’s my company plane!

Southwest Airlines has never had an onboard fatality. But years ago Southwest had a major situation.

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